Help
Have a question, found a bug, or just need a hand? Email us and we'll get back to you as soon as we can.
Your account
Delete your account: in the app, go to Profile, then Manage subscription, then Delete account. It deletes your fittés, looks, photos and account.
Cancel a subscription: subscriptions are billed by Apple or Google, so cancel them in your App Store or Google Play subscriptions. Deleting your account doesn't cancel them.
Questions
What is a fitté?
Your style profile: the colours, silhouettes, fabrics and key pieces your saved outfits have in common, put into words. Looks, feedback and shopping in the app are all measured against it.
Is fitté free?
It's free to download, and a free account includes your first fitté plus a monthly allowance of feedback, looks and shopping searches. The Starter and Companion plans add more each month, and eligible new subscribers get a 7-day free trial.
What happens to my photos?
They're stored privately in your account, and only you can see them. They're sent to AI models only to create your results and are never used to train them. Deleting your account deletes them. More in our Privacy Policy.
Can I have more than one fitté?
Yes, on a plan. Keep one for work and one for weekends, and switch the active one whenever you like.
Where does shopping work?
Shopping searches cover the US, UK, Canada, Australia, Ireland, New Zealand, India, Singapore, Malaysia, the Philippines and South Africa.
Which devices?
iPhone, iPad and Android.